Your tenant services at a glance

We are here for you!

From quick assistance in your living environment and personal contacts on site to advice and support services: HOWOGE offers numerous services that make living more pleasant, safer, and more comfortable. Here you will find an overview of all services and contact options.

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* This page has been translated via Google's Cloud Translation API. HOWOGE does not edit the content.
On-site services Frequently Asked Questions Tenant app Tenants' association Apartment search

Our on-site services

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Mobile caretakers

Our mobile caretakers are out and about in the neighborhoods at night and on weekends. They are the contact persons for noise disturbances, provide support in conflicts between neighbors, and ensure a safe living environment.

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Caretakers:

Our caretakers are out and about in the residential complexes every day, ensuring that everything runs smoothly. They inspect buildings, coordinate minor repairs, maintain order and cleanliness, and are available to tenants as personal contacts.

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Concierge service

Our concierges are dedicated contacts in selected residential complexes. They help with questions about living, support with organizational matters, and connect residents with appropriate contacts at HOWOGE. On-site, they provide orientation and foster a sense of community.

Eine dunkelhaarige Frau mit Handschuhen und einem blauen Pullover lehnt an einem Besen
cleaning

Our cleaning staff ensure daily that stairwells, entrance areas, and common areas remain clean and well-maintained. In doing so, they create a pleasant living atmosphere and make an important contribution to the overall appearance of our neighborhoods.

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Technical Customer Service

Our Technical Customer Service is your contact for all technical questions concerning apartments and residential buildings. Whether it's repair requests, defects, or concerns about technical systems: the team coordinates the necessary measures and ensures that the right specialists are deployed.

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Social counseling

Sometimes more than just a housing-related solution is needed. Our social counseling service supports tenants with personal, financial, or social challenges: from government benefits and rent arrears to referrals to other support services. Together, we'll find solutions.

Frequently Asked Questions

Many questions about your apartment can be answered quickly. Our FAQs provide clear answers to the most important topics. Still have questions? With our various contact options and services, we offer a solution for almost any request.

Go to FAQ Find contact
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Tenant app

With the tenant app “My HOWOGE”, you can conveniently handle many matters digitally – anytime and from anywhere.

  • Anytime: Place service requests around the clock
  • Simple: direct access to the digital inbox
  • Clear and concise: Contract details and consumption information at a glance
  • Latest news and status updates on service requests

Download now.

In the Google Play Store

In the iPhone App Store

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Tenants' association

Tenants' Council
Contact the tenants' council if you have fundamental issues such as company policy, rent increases, or modernization projects across the entire housing stock. Learn more

Tenants' Advisory Board
The tenants' advisory board supports you with specific concerns regarding your building or neighborhood, such as issues with neighbors or problems within the building. Would you like to get involved? Learn more.

Help with finding an apartment

We will guide you step by step to an apartment that suits your life.

Apartment swap

Zum Angebot
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Downsizing

Zum Angebot