We work every day to improve our services and support for you. To get a representative picture, we recently sent our 2026 tenant survey to every third household.
Tenant survey
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You know us and our services best! That's why your opinion is especially important to us. Have you received a questionnaire? Please participate! Every piece of feedback helps us to tailor our services to your needs and implement concrete improvements. Participation in the survey is voluntary and anonymous. Thank you for your participation.
Who is conducting the tenant survey?
The survey is being conducted by AktivBo GmbH. The company specializes in tenant surveys in the housing industry and assists numerous housing companies with the execution and analysis of such surveys.
Why doesn't HOWOGE conduct the survey themselves?
The survey is deliberately conducted by an independent service provider. This ensures that the tenants surveyed and their responses remain anonymous to HOWOGE. AktivBo separates the tenants' contact information from their responses, preventing any identification of individuals.
Why are we conducting a tenant survey?
The responses from our tenants show us what is important to them, what is already working well, and where we can improve.
Every piece of feedback helps us to tailor our service specifically to the needs of our tenants and to implement concrete improvements.
What happens to the survey results?
We use the anonymously evaluated results to continuously improve our service and the quality of living for our tenants. The findings are incorporated into concrete improvement measures.
Will the results be published?
Yes. We will provide our tenants with a summary of the results, for example via our tenant newsletter or other HOWOGE communication channels.
When will we conduct the tenant survey?
The tenant survey will start on August 24, 2026 and end on October 30, 2026 .
Some tenants did not receive a questionnaire. Will all tenants be contacted and surveyed?
No. Approximately 30,000 households will be contacted. The selected customers are representative of all tenant groups. They constitute a so-called representative sample. Statistically, this allows us to obtain reliable results for everyone – without requiring participation from every individual. The selection is random. You could, of course, be among the selected tenants in future surveys.
Some tenants have received a questionnaire but do not want to participate in the survey. What should they do?
Participation in the tenant survey is voluntary. If you are not interested in participating, simply leave your questionnaire number on the answering machine at AktivBo on 040 3567506-20. Otherwise, you will receive a reminder card from AktivBo approximately three to five weeks later.